The Key Shop is a full-service locksmith responsible for issuing, cutting, assigning, and tracking keys for the FSU campus. It generates replacement keys for file cabinets, desks, and other locking devices. Please review the university's Key Security Policy before making a Key Request.
- The window for key issuance will be open from 9 a.m. to 4 p.m.
- For after-hours building access, please contact FSUPD .
- The Key Shop provides emergency repair service. FSUPD may contact the Service Center at 850-644-2424 for assistance.
The Key Shop supports the following areas:
Malfunctioning Locks or Door Hardware
Regular Business Hours: Contact the Service Center or request a work order to repair malfunctioning locks.
After Normal Business Hours: The Key Shop provides emergency repair service. FSUPD may contact the Service Center at 850-644-2424 for assistance.
Lost Keys
Before new keys can be issued, the individual who has lost their keys must fill out a police report with FSUPD . Depending upon the circumstances, the individual who loses the key may be subject to certain expenses. Please refer to University Policies and Procedures for more details.
Lockout / Building or Room Access
Regular Business Hours:
- Faculty and staff (with issued keys) who are locked out of their space should contact FSUPD for assistance. They should contact their building's key manager if a key needs replacing. The Key Shop will replace keys during regular business hours.
- Students who have left items in a classroom should contact Classroom Support or FSUPD to unlock the door.
- Contractors and vendors needing access to locked spaces should contact Facilities to unlock the door.
After Regular Business Hours:
For after-hours building access, please contact FSUPD . Due to security concerns, FSUPD is the primary service for lockouts, building access, or room access after business hours, on weekends, or on holidays. FSUPD may call the Service Center at 850-644-2424.
Contractor Support
The Key Shop develops new key systems for new and renovated buildings. We also provide limited building access to contractors during the construction phase or when a building needs servicing. All contractors must apply for and receive their FSU contractor card from the FSUCard Center before any key issuance.
Campus Security
FSUPD is responsible for campus security. If an external door is determined to be not secure, contact FSUPD . Doors that cannot lock must not be secured in any way that would affect the exit's safety. The door must be fixed and function correctly. If parts must be ordered, resulting in a repair delay, FSUPD is responsible for securing the area until the door is repaired.
Swipe/Card Access
The Key & Lock Shop does not manage FSUCard (gold card) swipe access. If your swipe access is not functioning or you need additional access to your building or another building, please submit an ITS ticket . If your card is lost or damaged, visit the FSUCard Center .
Contact Us
Jimmy Carlton
Key Shop Operations Manger
850-644-5654
jcarlton@fsu.edu