Facilities IT supports the Facilities Operations Center and is the hub for the intake and distribution of all requests for Facilities services across campus. The staff of the Operations Center typically handles over 20,000 requests each year.

Our dedicated Application Support team is integral to Facilities' technical operations, specializing in the management and maintenance of the AIM (Integration in Asset Management) application and other applications used by the department. Our expert team is dedicated to ensuring seamless integration, innovative solutions, and optimal performance. If you are an FSU employee experiencing any issues related to AiM, please enter a ticket using the service request form.

The Facilities IT Helpdesk is the first line of support for Facilities and Planning, Design & Construction Employees. Assisting with issues such as resetting passwords, granting file access/permissions, troubleshooting software issues, installing new software, and setting up new computers. If you are a Facilities employee experiencing computer-related issues, please enter a ticket through the service request form.

The Facilities and Planning, Design & Construction SharePoint site contains a variety of resources for employees, including forms, policies, and guides related to communications, human resources, information technology, training, and more. This SharePoint platform helps employees in Facilities and Planning, Design & Construction stay informed about the latest news, announcements, and events. Visit the FAC-PDC SharePoint  .